QA & QC_CATEC AMERICAS

QA & QC

QA & QC

Customer Satisfaction Questionnaire
1.	Promptness and courtesy in taking your inquiry/order.
	A. Excellent B. Good C. Fair D. Not Good
	Comment:

2.	Knowledge and helpfulness of the person in charge of taking your inquiry/order.
	A. Excellent B. Good C. Fair D. Not Good
	Comment:

3.	Quality of the products/materials provided.
	A. Excellent B. Good C. Fair D. Not Good
	Comment:

4.	Packing conditions (stenciling, banding, skidding, etc.) of the products/materials provided.
	A. Excellent B. Good C. Fair D. Not Good
	Comment:

5.	Timely shipment and arrival of your products/materials.
	A. Excellent B. Good C. Fair D. Not Good
	Comment:

6.	Accuracy of the shipping documents.
	A. Excellent B. Good C. Fair D. Not Good
	Comment:

7.	Effective follow up communications with you upon the arrival of the products/materials.
	A. Excellent B. Good C. Fair D. Not Good
	Comment:

8.	Rate your overall satisfaction with the performance of our company.
	A. Excellent B. Good C. Fair D. Not Good
	Comment:

9.	Your additional comments about how we can improve your satisfaction with our products and services:

	Thank you for completing this Customer Satisfaction Questionnaire.

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